How Do I Fix Microsoft Edge Not Saving Passwords?

Issue type: Software — Microsoft Edge does not prompt to save passwords during login, or saved passwords disappear after closing the browser

SEO focus: If you are looking for microsoft edge not saving passwords, this guide starts with the fastest diagnosis, then moves to the exact fix that matches the symptom.

Short answer: When Edge stops saving passwords, the cause is almost always the “Offer to save passwords” toggle being off — sometimes after a sync change or a managed device policy. If passwords were saving and then disappeared, sync was disconnected from your Microsoft account. Both are settings issues, not bugs, and the fix is in the same Passwords menu.

Microsoft Edge Not Saving Passwords: Quick Diagnosis

Open Edge and go to edge://settings/passwords. Look at three things on this page:

“Offer to save passwords” toggle: If this is off, Edge will never ask to save anything. This is the most common cause and the fastest fix. Toggle it on and try logging into a site to test.

“Sign in automatically” toggle: This is separate from saving — it controls whether Edge auto-fills saved passwords. If saving works but autofill doesn’t, this is the toggle.

“Saved passwords” list at the bottom: If this list was previously populated and is now empty, sync was disconnected or your Microsoft account changed. Saved passwords are stored in two places: locally on this PC, and synced to your Microsoft account. If both are empty, the local store was cleared.

Also check Edge’s URL bar when you log into a site. If Edge is recognizing the login form correctly, a small key icon appears in the address bar after submission. If no key icon appears, Edge isn’t detecting the password field — usually because the form is built non-standardly (some banking sites and corporate logins use custom JavaScript that Edge’s password manager can’t parse).

What to do first

1. Confirm the “Offer to save passwords” toggle is on. In Edge, go to edge://settings/passwords. The first toggle at the top is “Offer to save passwords.” Make sure it’s on. If it’s already on, toggle it off, wait 5 seconds, then toggle it back on — this resets the password offer registration. Log into a website and check whether the save prompt now appears.
2. Sign into Edge with a Microsoft account to enable password sync. Click your profile icon at the top-right of Edge > Sign in to sync data. Use your Microsoft account credentials. Once signed in, go to Settings > Profiles > Sync > confirm Passwords is toggled on. Without sync, passwords are stored only locally and can be lost if the Edge profile is reset or the local data is cleared. Sync gives you a recoverable copy tied to your Microsoft account.
3. Check Edge’s site-level password permissions. Some sites can individually be set to “Never save” — if you accidentally clicked “Never” on a save prompt once, Edge remembers that and won’t ask again for that specific site. Go to edge://settings/passwords > scroll down to Never saved. If the site you’re testing on appears here, remove it from the list by clicking the X next to it. Edge will offer to save again on the next login at that site.
4. Reset Edge if the password manager is in a stuck state. Settings > Reset settings > Restore settings to their default values. This resets the password manager configuration without deleting saved passwords (which are tied to your Edge profile, not its settings). Confirm the offer toggle is back on after reset and test.
5. Check whether a policy is blocking password saving on a managed device. If your PC is from work or school, an IT policy may be preventing password saving. Go to edge://policy. Look for PasswordManagerEnabled — if it shows as set to “false” or “Disabled,” your IT administrator has blocked password saving and you cannot override it from settings. Contact your IT department if you need an exception, or use an alternative password manager that isn’t covered by the policy.
6. Repair the Edge installation if password saving still fails after all settings changes. Go to Settings > Apps > Installed apps > search Microsoft Edge > click the three dots > Modify > Repair. This reinstalls the Edge program files without removing your profile, history, or passwords. After repair, restart Edge and test password saving. If you’re dealing with multiple Edge issues — for example Edge opening by itself — the repair often resolves several issues at once.

Common mistake

Re-enabling the “Offer to save passwords” toggle without checking the “Never saved” list, then concluding it doesn’t work because no save prompt appears on a specific site. If you ever clicked “Never” on a save prompt for that site, Edge added it to the Never list permanently — toggling the global offer setting doesn’t override per-site blocks. Always check the Never saved list when testing on a site that previously showed a save prompt and now doesn’t. Many users spend time troubleshooting the password manager when removing one site from the Never list would have solved the problem immediately.

Best next step

If Edge still won’t save passwords after all settings, sync, and repair steps, create a new Edge profile to isolate whether the issue is profile-specific. Click your profile picture at the top-right of Edge > Add profile > Add. The new profile starts fresh with default settings. Log into a website using this new profile and check whether the save prompt appears. If it does, your original profile has corrupted data — copy your bookmarks and any critical history to the new profile and switch to using it as your primary. Your Microsoft account sync still keeps your passwords accessible across profiles, so the data isn’t lost in the migration.

Official reference: For official Windows troubleshooting guidance, check Microsoft’s Windows support page before downloading third-party repair tools or changing advanced settings.

Quick Q&A

Edge offers to save passwords on most sites but not on my bank’s website. Is that fixable?

Probably not by you. Many banks deliberately implement their login forms to prevent password managers from saving credentials — they use a “autocomplete=off” attribute or build the form with non-standard JavaScript that browser password managers can’t detect as a real login. This is by design for security reasons. The workaround is to use a third-party password manager like Bitwarden or 1Password, which override the bank’s autocomplete restrictions and can save credentials regardless. Edge’s built-in manager respects these restrictions and won’t save on those sites.

I switched from a Microsoft account to a local account in Windows and my Edge passwords are gone. Where did they go?

If you were syncing Edge to a Microsoft account, your passwords are still in that account’s sync — they’re just not loaded in your current local profile. Open Edge, sign in to Edge with the same Microsoft account you previously used (via Edge’s profile menu, not through Windows), and enable sync. Your passwords will sync down to the local profile within a few minutes. Note: this is separate from your Windows login type — Edge sync uses its own sign-in independently of how you log into Windows.

Some saved passwords work but a specific one is autofilling the wrong account. Why?

Edge sometimes stores multiple credentials for the same domain — for example, if you have a personal Gmail and a work Gmail both saved. When the wrong one autofills, click the key icon in the address bar after Edge fills the field — this opens a dropdown showing all saved credentials for that site. Select the correct one. To fix the default permanently, go to edge://settings/passwords, find both entries for that site, and delete the one you don’t want autofilled. The remaining one becomes the default for that domain.